Zomato is one app people often prefer to order food. Many of you must be aware of the fact that Zomato usually asks its users of whether they have received the order or not. When a user says ‘no’, Zomato usually replies saying “We are sorry for the delay”, which is, in fact, a very formal reply.
However, a recent conversation between a customer and Zomato’s customer care is worth noticing. This one is an interesting way to engage customers, while they wait to receive their orders.
Image used for representational purpose only.
The conversation with Zomato’s customer care was shared by Krisshna Sarswat on Facebook. As expected, he would have got a formal reply from them on being asked about the order; however, nothing like that happened in his case. He, instead, received a sad emoticon from the Zomato team.
When Krisshna responded saying, “Come on. Am not playing the emoticons game”, the customer care convinced him to bear with them. “Nooo, I can’t loose you”, they wrote followed by a crying emotion.
But it didn’t end there. Krisshna replied, “Hahahaha. You won’t be loosing me anytime soon. Got my order! We are here for happily ever after story.”
He also added a note about Zomato’s competitor Swiggy saying, “I won’t lie but that Swiggy girl was drooling over me the other day.”
But to Krisshna’s surprise, just like a girlfriend burning with envy, Zomato replied, “I will add 400 INR Zomato credits in your Zomato wallet”, requesting him not to have a relationship with Swiggy.
Here are the screenshots of the conversation:
Screenshot of the conversation. http://data1.ibtimes.co.in
Screenshot of the conversation. http://data1.ibtimes.co.in
Screenshot of the conversation. http://data1.ibtimes.co.in
Screenshot of the conversation. http://data1.ibtimes.co.in