Home delivery goof-ups are quite common. But when it’s about food, it upsets a lot and results in long arguments with the customer service executives. However, there are certain instances when some hilarious chats with the customer service executive went viral. Something similar happened with a Mumbai resident, Priya Iyengar.
Priya ordered a cake from Zomato and didn’t leave any message to write on the cake. This resulted in a hilarious goof-up. The bakery ended up writing generic delivery instructions on the cake – “No Garlic, Food Must Be Spicy”.
Iyengar posted the matter on Twitter along with the cake’s picture addressing the matter to Zomato’s official Twitter handle. Here’s what she tweeted while narrating the incident:
I ordered bday cake off Zomato.(didn’t specify message to be added) Bakers took generic instructions in my profile & ran with it, I guess pic.twitter.com/xo7iEZN1MU
— Priya Iyengar (@TweetAPriya) October 27, 2017
Soon, Priya’s tweet caught many eyes and went insanely viral on the internet. The post got retweeted more than 1500 times in no time. A few hours later, Priya again took to Twitter and informed that Zomato contacted her and talked about the matter.
so the Zomato team kindly reached out to me with an explanation.. few chuckles were shared and matter closed.
— Priya Iyengar (@TweetAPriya) October 27, 2017
However, the best part happened when Zomato decided to apologize Priya for the goof-up. And, interestingly, they made the sweetest apology by sending a sorry cake to Priya that left her totally surprised. Iyengar then posted that apology cake’s picture on Twitter and expressed her happiness.
.@Zomato..aww, you guys.. thank you for the cake. PS. I saw what you did there with the message pic.twitter.com/WVfZgnCAuu
— Priya Iyengar (@TweetAPriya) October 27, 2017
Zomato’s sweet gesture made people so happy and made many react to it. Here’s how people reacted to Priya’s tweet:
Think this is cute and creative
— Dat Old Dude (@WisemonkIvan) October 28, 2017
This is nice
— हार्दिक (@iH4RD1K) October 28, 2017
That’s a sweet thing
— The Gargle Dude (@gargle_dude) October 28, 2017
Funniest tweet of the day
@DtPiyu
— Sumit ❤️
(@metrilos) October 28, 2017
(@metrilos)
This is just such a cute story!
— Christine Pemberton (@christinedelhi) October 28, 2017
This is even better
— Snehal ⛳ (@musingsman) October 29, 2017
You can’t help but love Zomato man. This is why I continue to be loyal to Zomato despite it being more expensive!
— Prateeka (@PrateekaKamath) October 28, 2017
Do share your views in the comments section below!